This page explains, in plain language, how cancellations and refunds work for Forge Assistants subscriptions. It is part of our Terms and Conditions. If anything below is unclear, message us on Telegram and we'll explain.
Forge Assistants is sold as a monthly subscription. We charge in advance for the upcoming month. The moment that payment is made, the service is committed for that month — agents are configured, integrations are maintained, time and compute are allocated to your account. Because the service is delivered continuously throughout the month rather than as a discrete shipped product, we do not refund payments once they have been processed.
We chose this model because it is the only way we can offer genuine flexibility (cancel any time, no long-term contract) without pricing in churn risk against every customer. If you cancel mid-month, you do not owe us anything for the unused days — you simply lose access at the end of the period you have already paid for.
You can cancel your subscription at any time by doing any of the following:
There is no cancellation fee. You do not need to provide a reason, although we welcome feedback so we can improve the service for future customers.
We do not issue refunds for monthly periods that have already been paid, even if you cancelled on day one. This is the trade-off that lets us offer the other half of the deal: no contracts, cancel any time, no questions asked. If we refunded partial months, the only way to absorb the cost would be to lock customers into annual commitments — which we do not want to do.
Concretely, a refund-eligible mid-month cancellation would mean either (a) raising monthly prices by 15–25% to cover expected refunds, or (b) requiring annual upfront payment. Both options punish the customer who never plans to cancel. The current model treats everyone the same: pay-as-you-go, no refunds on paid periods, no lock-in.
If Forge Assistants is materially unavailable for reasons within our control (extended downtime, integration outages we caused, data loss from our infrastructure), we will issue a service credit for the affected period. Service credits are applied as a discount on your next month's bill — they are not refunded to your original payment method. This is the only circumstance under which a credit is issued, and it is at our discretion based on the actual impact on your usage.
This is not the same as a refund. We are crediting future service, not returning past payments. The principle is the same: continuous service is non-refundable, but we will not charge you for service we did not deliver.
If we offer annual plans in the future, the same principle will apply: once paid, an annual plan is non-refundable, and you can request cancellation to take effect at the end of the current annual term. Annual plans will be priced at a meaningful discount to monthly (likely 15–20%) to reflect the commitment you are making.
If you see a charge on your statement that you do not recognize, message us on Telegram before filing a chargeback with your bank. Most disputes are misunderstandings (a renewal you forgot about, a name difference on the statement) that we can resolve in minutes. Filing a chargeback without contacting us first may result in your account being suspended pending resolution.
If you do file a chargeback and the charge is found to be valid (i.e., you did authorize the subscription), you remain responsible for the original charge plus any chargeback fees we incur from our payment processor.
If we ever change this policy in a way that affects existing customers (e.g., introducing a refund option, changing the cancellation window), we will notify all active subscribers at least 30 days before the change takes effect. Changes that make the policy more lenient (e.g., adding a money-back guarantee for new customers only) take effect immediately without notice for new sign-ups.
Questions about a charge, a cancellation, or anything else on this page? Reach out:
We respond within one business day (Monday–Friday, 9 AM–6 PM PHT).